1. What is FELORÉ jewelry made of?

All our jewelry is made of 925 sterling silver, which means it contains 92.5% pure silver and 7.5% alloy for added strength.

2. Is the silver you use certified?

Yes, every piece of FELORÉ jewelry is made from certified 925 silver and carries the appropriate hallmarks.

3. How can I place an order?

Simply add the desired products to your cart and follow the online checkout process. You can also place an order via email or felore.official if you prefer.

4. Which payment methods do you accept?

We accept payment by credit/debit cards (Visa, MasterCard) and direct bank transfer.

5. How long does shipping take?

Delivery within Serbia takes 1-3 business days. For international orders, delivery time depends on the destination and is usually 5-10 business days.

6. Do you ship internationally?

Yes, we ship orders throughout Europe and worldwide. Shipping costs and delivery times vary depending on the destination.

Please note: We have no control over customs procedures and import duties in your country. Your order may be subject to customs inspection, delays, or additional import taxes and fees, which are the responsibility of the customer. We recommend checking with your local customs office for more information before ordering.

7. Can I return or exchange a product?

Of course. You can return or exchange your product within 14 days of receiving it, provided the item is unused and in its original packaging. For details, please see our Refund & Returns Policy.

8. Which products cannot be returned or exchanged?

Earrings (for hygiene reasons) and personalized items (such as engraved jewelry) cannot be returned or exchanged, except in the case of a manufacturing defect.

9. What should I do if I receive a damaged or incorrect product?

Contact us within 48 hours of receiving your order, and send photos and a description of the issue to support@felore.online. We will resolve the problem as quickly as possible.

10. How should I care for my silver jewelry?

We recommend storing your jewelry in a dry place, separate from other pieces. Occasionally clean it with a soft silver polishing cloth. Avoid contact with chemicals and cosmetics.

11. Do you offer jewelry personalization?

Yes, we offer engraving and custom-made jewelry. Please contact us for more information and a quote.

12. How can I contact FELORÉ customer support?

The fastest way is by email at support@felore.online and felore.official. We respond to all inquiries as quickly as possible, usually within 24 hours.